We collect only the information needed to plan and operate your journey. We do not sell your personal information.
1. Who we are
Journeys Expert provides holiday planning, quotations, bookings and travel support. References to “we”, “us” and “our” mean Journeys Expert.
2. Information we collect
We may collect your name, contact details, travel preferences, traveller information, identity or visa documents, booking details, payment records, messages and technical information required to operate and secure our website.
3. Why we use it
We use information to respond to enquiries, prepare quotations, make and manage bookings, provide personalised itineraries and support, process payments, comply with law, prevent misuse and improve our services.
4. Sharing with travel partners
Where necessary for your requested journey, information may be shared with hotels, airlines, transport providers, destination partners, insurers, visa-support providers, payment processors and technology providers. Each provider may apply its own privacy terms.
5. Consent and communication
By submitting an enquiry, you ask us to contact you about that request. Marketing messages will be sent only where permitted, and you may ask us to stop them at any time.
6. Storage and security
We use reasonable administrative and technical safeguards. No internet service can guarantee absolute security. We retain information only for operational, contractual, accounting and legal needs.
7. Your choices
You may ask to access, correct or delete eligible personal information, withdraw consent for optional processing, or raise a grievance. Some records may need to be retained where law or an active booking requires it.
8. Cookies and local storage
The website may use essential cookies and browser storage for login sessions, saved packages, comparison tools, app installation and security. We will update this notice before introducing non-essential advertising tracking.
9. Children
Traveller details for a child must be provided by a parent or lawful guardian and used only for the requested travel service.
10. Contact and grievances
For privacy questions or requests, contact us through the details below. Please write “Privacy Request” in the subject.
This operational policy should be reviewed by your legal adviser whenever your business model, payment flow or data practices change.